General SCCE Operations
| Questions About... | Main SCCE Contact | Secondary Contact(s) |
|---|---|---|
| Service line expansion / changes | Gretchen Peacock | |
| Clinic reports in PnC | Gretchen Peacock | Sajil Shrestha |
| Finances of the SCCE Clinics | Gretchen Peacock | Kaylan Chee |
| PR/Marketing for clinics | Gretchen Peacock | |
| SCCE Website | Gretchen Peacock | Eva Nautiyal (contact for minor changes) |
On-boarding and Clinical Systems
| Questions About... | Main SCCE Contact | Secondary Contact(s) |
|---|---|---|
| Key ordering | SCCE Compliance | |
| On and Off-boarding – HIPAA systems | SCCE Compliance | |
| On-boarding – general clinic processes | Clinic Director | Emily McWhinney |
| PnC Modifications and Trainings | Emily McWhinney | Sajil Shrestha |
| Quick fix PnC questions / needs | Sajil Shrestha | |
| IVS Questions | Kris Borecki | |
| Zoom Questions | CCRs | Sajil Shrestha |
Clinic Specific Information
| Clinic Processes | Emily McWhinney | CCRs |
|---|---|---|
| CCR/Clinic Staff concerns | Emily McWhinney | |
| Clinic desk coverage | Emily McWhinney |
Financial/Billing Information
| Questions About... | Main SCCE Contact | Secondary Contact(s) |
|---|---|---|
| CPT codes – adding, adjusting, pricing | Gretchen Peacock | |
| Financial Assistance Applications | Emily McWhinney | CCRs |
| Billing for Audiology, SLP, IA, and Dietetics | Kandee Thompson | |
| Billing for MFT, Psychology | Emily Scothern Thompson | |
| Billing for CRC, BSS | Misha Cantwell | |
| Billing policies and procedures | Kaylan Chee | |
| Insurance Contracts | Kaylan Chee | |
| Insurance provider credentialing | Emily Scothern Thompson | |
| Refunds and collections | Emily Scothern Thompson |
General Building Information
| Questions About... | Main SCCE Contact | Secondary Contact(s) |
|---|---|---|
| Building concerns (maintenance, furniture, emergency plan, etc.) | Emily McWhinney | |
| Room scheduling |
Emily McWhinney (for 209) Scheduling.usu.edu (conference rooms) |
CCRs (for clinic space) |
| Ordering Supplies | CCRs | Emily McWhinney |
| Art Gallery | Emily McWhinney | |
| External Building use | Gretchen Peacock |
Compliance and Legal
| Questions About... | Main SCCE Contact | Secondary Contact(s) |
|---|---|---|
| Privacy / Security Concerns | Joni Black | |
| Incident Reporting | CCRs (for clinic space) | |
| Health care policy questions | Joni Black | Emily McWhinney |
| Medical Records | Melanie Rust (HIPAA) | |
| Auditing / Monitoring | Melanie Rust (HIPAA) | Laura Crofts (Billing) |
| Legal Questions | Gretchen Peacock | |
| Clinical research in the SCCE | Gretchen Peacock |
Clinic Specific Contacts
| Service Line | CCR | Director |
|---|---|---|
| Pediatric Audiology | Wendy Thompson | Tanner Price |
| Hearing and Balance | Tanner Price | |
| SLP | Tracy Cowley | Jamie Mecham |
| BSS | Monique Richarz | Audrey Hoffmann |
| CRC | Monique Richarz | Michael Gerald |
| Psychology | Amy Wolters | Sara Boghosian |
| IA | Lula Nieves | David Longhurst |
| Dietics / Feeding | Lula Nieves | Rachel Rood |
| MFT | Josie Sorensen | Dave Robinson |
| General / Floater | Afton Gustafson |