General SCCE Operations
Questions About... | Main SCCE Contact | Secondary Contact(s) |
---|---|---|
Service line expansion / changes | Gretchen Peacock | |
Clinic reports in PnC | Gretchen Peacock | Sajil Shrestha |
Finances of the SCCE Clinics | Gretchen Peacock | Kaylan Chee |
PR/Marketing for clinics | Gretchen Peacock | |
SCCE Website | Gretchen Peacock | Eva Nautiyal (contact for minor changes) |
On-boarding and Clinical Systems
Questions About... | Main SCCE Contact | Secondary Contact(s) |
---|---|---|
Key ordering | SCCE Compliance | |
On and Off-boarding – HIPAA systems | SCCE Compliance | |
On-boarding – general clinic processes | Clinic Director | Emily McWhinney |
PnC Modifications and Trainings | Emily McWhinney | Sajil Shrestha |
Quick fix PnC questions / needs | Sajil Shrestha | |
IVS Questions | Kris Borecki | |
Zoom Questions | CCRs | Sajil Shrestha |
Clinic Specific Information
Clinic Processes | Emily McWhinney | CCRs |
---|---|---|
CCR/Clinic Staff concerns | Emily McWhinney | |
Clinic desk coverage | Emily McWhinney |
Financial/Billing Information
Questions About... | Main SCCE Contact | Secondary Contact(s) |
---|---|---|
CPT codes – adding, adjusting, pricing | Gretchen Peacock | |
Financial Assistance Applications | Emily McWhinney | CCRs |
Billing for Audiology, SLP, IA, and Dietetics | Kandee Thompson | |
Billing for MFT, Psychology | Emily Scothern Thompson | |
Billing for CRC, BSS | Misha Cantwell | |
Billing policies and procedures | Kaylan Chee | |
Insurance Contracts | Kaylan Chee | |
Insurance provider credentialing | Emily Scothern Thompson | |
Refunds and collections | Emily Scothern Thompson |
General Building Information
Questions About... | Main SCCE Contact | Secondary Contact(s) |
---|---|---|
Building concerns (maintenance, furniture, emergency plan, etc.) | Emily McWhinney | |
Room scheduling |
Emily McWhinney (for 209) Scheduling.usu.edu (conference rooms) |
CCRs (for clinic space) |
Ordering Supplies | CCRs | Emily McWhinney |
Art Gallery | Emily McWhinney | |
External Building use | Gretchen Peacock |
Compliance and Legal
Questions About... | Main SCCE Contact | Secondary Contact(s) |
---|---|---|
Privacy / Security Concerns | Joni Black | |
Incident Reporting | CCRs (for clinic space) | |
Health care policy questions | Joni Black | Emily McWhinney |
Medical Records | Melanie Rust (HIPAA) | |
Auditing / Monitoring | Melanie Rust (HIPAA) | Laura Crofts (Billing) |
Legal Questions | Gretchen Peacock | |
Clinical research in the SCCE | Gretchen Peacock |
Clinic Specific Contacts
Service Line | CCR | Director |
---|---|---|
Pediatric Audiology | Wendy Thompson | Tanner Price |
Hearing and Balance | Tanner Price | |
SLP | Tracy Cowley | Jamie Mecham |
BSS | Monique Richarz | Audrey Hoffmann |
CRC | Monique Richarz | Michael Gerald |
Psychology | Amy Wolters | Sara Boghosian |
IA | Lula Nieves | David Longhurst |
Dietics / Feeding | Lula Nieves | Rachel Rood |
MFT | Josie Sorensen | Dave Robinson |
General / Floater | Afton Gustafson |