Client Resources

How do I setup my patient portal?

Contact the Client Care Representative in the clinic where you receive services to securely obtain your login credentials via email.

Once you have your logon credentials, please watch the tutorial setup video or read the tutorial setup document.

What is Virtru and how do I access messages received through Virtru?

Virtru is a secure email service used by staff and providers at the Sorenson Center to help keep client information confidential. To read and respond to messages sent through Virtru, you will need to verify your identity. Please read the tutorial for additional information.

I have a telehealth appointment; how do I get started?

The Sorenson Center uses the professional version of Zoom for its telehealth services. The professional version provides a private, encrypted connection for optimal client privacy. Please watch the telehealth service video or read the telehealth service document.

I would like to contact my clinician. How can I do that?

If you wish to electronically contact your clinician, this is done using the patient portal. To learn how to respond or send a message to your clinician, please watch the Messages via Patient Portal tutorial video or read the Messages via Patient Portal tutorial document. If you have opted not to have a patient portal account, you can call the main number for the clinic where you are receiving services or the general Sorenson Center number (435-797-4200) and they can assist you in getting a message to your clinician.

Does the Sorenson Center accept insurance?

The Sorenson Center is contracted with some insurance companies to provide particular services. If you have questions about insurance coverage, please reach out to our billing specialist at 435-797-1346.

How do I get to the Sorenson Center, and where do I park?

The Sorenson Center is located on USU’s campus in between the Center for Persons with Disabilities and the Early Childhood Education and Research Center at approximately 800 N 900 E. Visit our directions page for more information. Once you have arrived at the Center you can park in the designated Sorenson Center client parking spaces or the underground garage located on the west side of the building. Prior to your appointment, you should have received a parking pass. Please display your parking pass on your dashboard so it is easily seen by parking attendants. If you do not have a parking pass, please request one from the information attendant on the first floor.

What are the dining options in the Sorenson Center?

The Sorenson Center is home to Beth’s Bistro operated and run by USU’s food services. Beth’s Bistro is located on the 1st floor of the Center. There are other University dining options found across campus at dining.usu.edu.

How do I contact specific clinics at the Sorenson Center or find out more about services?

You can always call the main Sorenson Center phone number (435-797-4200) to have your call directed to any of the specific clinics. Additionally, clinic phone numbers are listed on each of the individual clinic web-pages which you can find by going to the Sorenson Center homepage and clicking on the desired clinic you wish to contact.

What is the Sorenson Center’s privacy policy?

The Sorenson Center follows USU’s privacy practices. Please read the Privacy Policy on how protected health information about you may be used and disclosed, and how you can get access to this information.

How do I request copies of my medical record?

If you would like information related to your medical records, read the following questions:

How do I request a copy of my own records?

You may request a copy of your own records by filling out the Request to Access Protected Health Information form. An electronic copy of this form is available by clicking the link below. The completed form can be delivered in person to the appropriate clinic, faxed to 844-308-5865, or mailed to Attn: Medical Records 6405 Old Main Hill, Logan, UT 84322-6405 . A secure email is not available. Please Call 435-797-1165 with any questions.

Request to Access Protected Health Information 

How do I have my records sent to another provider?

If you would like to authorize The Sorenson Center to communicate or release your records to another provider, please fill out the SCCE Release of Records Request form. An electronic copy of this form is available by clicking the link below. The completed form can be delivered in person to the appropriate clinic, faxed to 844-308-5865, or mailed to Attn: Medical Records 6405 Old Main Hill, Logan, UT 84322-6405 . A secure email is not available. Please Call 435-797-1165 with any questions

SCCE Release of Records Request Form

How do I revoke an authorization to release my information?

You may revoke your authorization to release your records at any time by filing out the Revoke Authorization for Use and Disclosure of PHI form. An electronic copy of this form is available by clicking the link below. The completed form can be delivered in person to the appropriate clinic, faxed to 844-308-5865, or mailed to Attn: Medical Records 6405 Old Main Hill, Logan, UT 84322-6405 . A secure email is not available. Please Call 435-797-1165 with any questions.

Revoke Authorization for Use and Disclosure 

How do I restrict the use and disclosure of my PHI?

You may restrict the use and disclosure of your PHI for treatment, payment, and healthcare operations at any time by filling out the Request for Restricting Use & Disclosure of PHI form. An electronic copy of this form is available by clicking the link below. The completed form can be delivered in person to the appropriate clinic, faxed to 844-308-5865, or mailed to Attn: Medical Records 6405 Old Main Hill, Logan, UT 84322-6405 . A secure email is not available. Please Call 435-797-1165 with any questions.

Request for Restricting Use & Disclosure of PHI 

How do I request alternative means of communication of my PHI?

You may request the communication of your PHI by alternative means or at alternative locations by filling out the Request for Alternative Means of Communication of Protected Health Information form. This request only applies to communication from the SCCE to the patient. An electronic copy of this form is available by clicking the link below. The completed form can be delivered in person to the appropriate clinic, faxed to 844-308-5865, or mailed to Attn: Medical Records 6405 Old Main Hill, Logan, UT 84322-6405 . A secure email is not available. Please Call 435-797-1165 with any questions.

Request for Alternative Means of Communication of Protected Health Information