Client Resources

How do I setup my patient portal?

•  To login in to the SCCE patient portal, go here: https://sccepatientportal.usu.edu/login_login.aspx
• Contact the Client Care Representative in the clinic where you receive services to securely obtain your login credentials via email.
• Once you have your logon credentials, please watch the tutorial setup video or read the tutorial setup document.

How do I pay my bill online?

Sorenson Center bills can be paid on-line through the SCCE Patient Portal.  For detailed information on paying your bill please refer to our How to Pay your Bill On-line tutorial.

What is a Good Faith Estimate?

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or are not using insurance an estimate of the bill for medical items and services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services.
• Make sure your health care provider gives you a Good Faith Estimate in writing at least one business day before your medical/healthcare service. You can also ask your health care provider and any other provider you choose for a Good Faith Estimate before scheduling an item or service.
• If you receive a bill at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 435-797-1165.

Does the Sorenson Center accept insurance?

The Sorenson Center is contracted with some insurance companies to provide particular services. If you have questions about insurance coverage, please reach out to our billing specialist at 435-797-6405.

What is Virtru and how do I access messages received through Virtru?

Virtru is a secure email service used by staff and providers at the Sorenson Center to help keep client information confidential. To read and respond to messages sent through Virtru, you will need to verify your identity. Please read the tutorial for additional information.

I would like to contact my clinician. How can I do that?

If you wish to electronically contact your clinician, this is done using the patient portal. To learn how to respond or send a message to your clinician, please watch the Messages via Patient Portal tutorial video or read the Messages via Patient Portal tutorial document. If you have opted not to have a patient portal account, you can call the main number for the clinic where you are receiving services or the general Sorenson Center number (435-797-4200) and they can assist you in getting a message to your clinician.

How do I get to the Sorenson Center, and where do I park?

The Sorenson Center is located on USU’s campus in between the Institute for Disability Research, Policy & Practice and the Early Childhood Education and Research Center at approximately 800 N 900 E. Visit our directions page for more information. Once you have arrived at the Center you can park in the designated Sorenson Center client parking spaces or the underground garage located on the west side of the building. Prior to your appointment, you should have received a parking pass. Please display your parking pass on your dashboard so it is easily seen by parking attendants. If you do not have a parking pass, please request one from a Client Care Representative when you check in for your appointment.

How do I contact specific clinics at the Sorenson Center or find out more about services?

You can always call the main Sorenson Center phone number (435-797-4200) to have your call directed to any of the specific clinics. Additionally, clinic phone numbers are listed on each of the individual clinic web-pages which you can find by going to the Sorenson Center homepage and clicking on the desired clinic you wish to contact.

I have a telehealth appointment; how do I get started?

The Sorenson Center uses the professional version of Zoom for its telehealth services. The professional version provides a private, encrypted connection for optimal client privacy. Please watch the telehealth service video or read the telehealth service document.

What is the Sorenson Center’s privacy policy?

The Sorenson Center follows USU’s privacy practices. Please read the Notice of Privacy Practices on how protected health information about you may be used and disclosed, and how you can get access to this information.

What is the Sorenson Center’s Non-discrimination Policy?

The Sorenson Center complies with applicable Federal civil rights laws. It does not discriminate or tolerate discrimination.  Please see our full Non-discrimination and Accessibility Notice for more information.

How do I file a grievance if I have concerns about my treatment at the Sorenson Center?

The Sorenson Center aims to provide excellent care and services to all patients.  Procedures to assist patients in resolving concerns have been developed.  Patients do have a right to file a grievance when they have not been able to resolve their concerns.  For more information, please see the Notice of Grievance Policy.  To file a grievance, please use this form.

How do I request copies of my medical record?

If you would like information related to your medical records, read the following questions:

How do I request a copy of my own records?

You may request a copy of your own records by filling out the Request to Access Protected Health Information form. An electronic copy of this form is available by clicking the link below. The completed form can be delivered in person to the appropriate clinic, faxed to 844-308-5865, or mailed to Attn: Medical Records 6405 Old Main Hill, Logan, UT 84322-6405 . A secure email is not available. Please Call 435-797-1165 with any questions.

Request to Access Protected Health Information 

How do I have my records sent to another provider?

If you would like to authorize The Sorenson Center to communicate or release your records to another provider, please fill out the SCCE Release of Records Request form. An electronic copy of this form is available by clicking the link below. The completed form can be delivered in person to the appropriate clinic, faxed to 844-308-5865, or mailed to Attn: Medical Records 6405 Old Main Hill, Logan, UT 84322-6405 . A secure email is not available. Please Call 435-797-1165 with any questions

SCCE Release of Records Request Form

How do I revoke an authorization to release my information?

You may revoke your authorization to release your records at any time by filing out the Revoke Authorization for Use and Disclosure of PHI form. An electronic copy of this form is available by clicking the link below. The completed form can be delivered in person to the appropriate clinic, faxed to 844-308-5865, or mailed to Attn: Medical Records 6405 Old Main Hill, Logan, UT 84322-6405 . A secure email is not available. Please Call 435-797-1165 with any questions.

Revoke Authorization for Use and Disclosure 

How do I restrict the use and disclosure of my PHI?

You may restrict the use and disclosure of your PHI for treatment, payment, and healthcare operations at any time by filling out the Request for Restricting Use & Disclosure of PHI form. An electronic copy of this form is available by clicking the link below. The completed form can be delivered in person to the appropriate clinic, faxed to 844-308-5865, or mailed to Attn: Medical Records 6405 Old Main Hill, Logan, UT 84322-6405 . A secure email is not available. Please Call 435-797-1165 with any questions.

Request for Restricting Use & Disclosure of PHI 

How do I request alternative means of communication of my PHI?

You may request the communication of your PHI by alternative means or at alternative locations by filling out the Request for Alternative Means of Communication of Protected Health Information form. This request only applies to communication from the SCCE to the patient. An electronic copy of this form is available by clicking the link below. The completed form can be delivered in person to the appropriate clinic, faxed to 844-308-5865, or mailed to Attn: Medical Records 6405 Old Main Hill, Logan, UT 84322-6405 . A secure email is not available. Please Call 435-797-1165 with any questions.

Request for Alternative Means of Communication of Protected Health Information

Are interpreters available?

Yes. The Sorenson Center is committed to ensuring clients have access to interpreter services to allow for access to care for all individuals. If interpreter services, including American Sign Language (ASL), are needed please let our scheduling staff know. We contract with a company to provide in-person, video or phone interpreting services. This company can provide interpreters in almost any language. There is no cost to clients for interpreting services.

Utah’s Invisible Condition Alert Program is a voluntary program that allows a person with a qualifying[1] physical or mental health condition to have a symbol placed on their driver’s license or state-issued ID card and register the invisible condition into law enforcement’s record management or computer-aided dispatch system.

The Invisible Condition Alert Program is designed to promptly notify first responders about a person’s invisible condition that may directly impact the person’s ability to communicate. Early identification of an invisible condition during interactions allows first responders such as law enforcement, firefighters, or emergency medical personnel to approach situations with heightened awareness and respond appropriately.

If you have a qualifying invisible condition and wish to have a symbol added to your driver’s license/ID card and request to have the information shared with the Utah Criminal Justice system for law enforcement:

1. Print and complete the Invisible Condition request form.
2. Bring the form to your next appointment with your healthcare professional[2]. In the Sorenson Center, only mental health professionals can sign this form. You can also request that your physician sign the form
3. After your provider has signed the form, you can email, fax, or mail it to the address on the form.
4. If you would like to be removed from the program, print and complete the Invisible Condition removal form. You can email, fax, or mail it to the address on the form. A healthcare professional does NOT need to sign this form.

To add an invisible condition to your vehicle record with the Utah Division of Motor Vehicles:

1. Print and complete the Statement of Invisible Condition request form.
2. Submit the form following the instructions listed on it.
3. If you would like to remove the invisible condition from your vehicle, the vehicle owner must complete section one ONLY of this same form and return it to the DMV as explained on the form.

Note: Please refer to each form for submission requirements.

Website and Online Resources

• Utah Driver License Division
• Utah Health Care Professionals and Invisible Conditions as defined in 53-3-207

 

[1] 53-3-207(1)(f) Invisible conditions include: a communication impediment; hearing loss; blindness or visual impairment; autism spectrum disorder; drug allergy; Alzheimer’s disease or dementia; post-traumatic stress disorder; traumatic brain-injury; schizophrenia; epilepsy; a developmental disability; Down syndrome; diabetes; a heart condition; or any other condition approved by the department.

[2] 53-3-207(1)(e) Health care professional means: a licensed physician, physician assistant, nurse practitioner, or mental health therapist.